SHIPPING POLICY

USA shipping options. 

USA Standard Shipping 
Up to 7 business days

USA Express Shipping
2-3 business days

Free shipping on all orders over $100.

Orders will be shipped out the same-day if placed Monday - Friday before 3:00 PM (EST).

Rates varies depending on the country. 

INTERNATIONAL BUYERS – PLEASE NOTE:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

RETURNS AND EXCHANGES

It is our mission to provide superior clothing and accessories that you will LOVE forever! However, we understand that a return may be necessary, so let's make it easy. if you are not satisfied with your purchase, we will happily give you store credit or refund* the item within 10 days of delivery.

If you receive an incorrect or faulty item, please contact us with 48 hours of receiving the merchandise and we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. Some items purchased under a promotion may be final sale and will not be eligible for return. All returned merchandise must be received by LoveIBA in its original condition, unworn and will all tags attached. Returned that are altered will not be accepted.

For USA and Canada customers please return items within 10 days of the date of delivery. Please contact us at info@loveiba.com with your order number and the reason for return.  Purchase a shipping label from a carrier of your choice, the cost of returning the items to us is your responsibility. We can provide you with a prepared PDF shipping label. Should you use our shipping label for a return, $5.00 might be deducted from the total amount of your refund.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on cosmetics and pierced jewelry or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

We're sorry to hear that you've received an incorrect or faulty item. Please contact us via email at info@loveiba.com, stating the order number and further details of the issue within 48 hours of receiving your order. One of our customer service agents will be more than happy to look into this for you.

By logging your return through the portal and sending it back to us using the label provided, you should receive your refund within 2 weeks.

The funds should appear on your bank statement in up to 7 working days (how long depends on your card issuer).

If you paid for your order with a gift voucher or store credit, this will be credited back to your loveiba.com account.

Eligible returns will be issued a refund for its purchase price only.  

Your return gets processed by our returns center and your refund is then processed. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout by emailing us to info@loveiba.com.

FINAL SALE

1. All bodysuits, swimwear, bralettes, underwear and earrings. 

OTHER TERMS & CONDITIONS

1. Two returns per customer allowed for store credit or refund. 

2. Any returns that are worn, soiled or damaged will not be accepted and may be returned to you.

CONTACT US

Should you have any questions at all, please do not hesitate to contact us. Please include your order number and additional details.

*

 * Please note that for health reasons some of the items sold on our site (mainly bras and some, but not all, girdles and panties) are considered "FINAL SALE" which means we are unable to accept them for return unless they are faulty or in the original package, unworn, unwashed and all item(s) tags must be attached. Final sale items are always noted on their respective pages, and you will always be informed when a final sale item is in your shopping cart prior to starting the checkout process. Items in the Clearance - Promotion category are considered the final sale.

** Free gifts and promotional items cannot be returned or exchanged.

*** Discount coupons or vouchers are not valid on clearance items.